These general conditions of sale (hereinafter, referred to "Terms") are concluded between:
First, AEIL Company, individual company, AEILtd registered in Dublin with registration number 523340, adress: Unit 4 the plaza - tyrrelstown Centre - DUBLIN 15, hereinafter referred to as "festive-occasion.com"
And secondly, people, individual or not, wishing to purchase at online sales website (Internet) www.festive-occasion.com, hereinafter referred to as the "Clients" or "Client" (individually).
AEIL and the Clients listed together will be referred to as the "Parties".
Parcel deliveries take place in France and abroad.
These general conditions aim to define the terms of sale between AEIL and its customers in situations as the delivery´s order, the use of services made available by AEIL and the payment terms. They regulate all the necessary steps for placing the order and ensure the tracking of this order between the parts.
If these were to be different -depending on the quality of the customer, individual or society- these differences would be mentioned clearly.
These Terms govern the products´ sales listed on www.festive-occasion.com at the day of placing the order by the Customer.
They apply to all methods of deliver orders offered by AEIL when the order is placed online, by email, by phone, by fax or by post.
If these conditions were to be different -depending on the order deliver mode-, these differences would be mentioned in a clear way.
Buying a product found on the company website AEIL not being an everyday management act, in view of compliance with Article 1124 of the Civil Code, any client the company claims to have the capacity to contract under the conditions described after, that is to say: Be emancipated minor or a legal age person and won´t be protected within the meaning of Article 488 of the Civil Code.
These Terms must be read directly on the www.festive-occasion.com website.
The fact that the Client click the button "I have read the terms and conditions and accept them" before validating an order automatically involve the express acceptance by the Client without restriction or reservation of parts or the totally of these Terms. The Customer acknowledges by this act the reading and understanding of these Terms and the acceptance of them.
The purchase by mail, phone, fax or mail also implies acceptance of these Conditions he acknowledges having previously read, understood and accepted the conditions mentioned above.
Pursuant to Article L 111-1 of the Consumer Code, AEIL endeavors to present the best, on the data sheets of products, the essential characteristics of them which the customer must take notice.
AEIL reserves the right to modify the selection of products according to particular constraints related to its suppliers.
Photographs and graphics are only given as an indication. In particular, the difference in perception of shapes and colours between the photographs or graphics presented and products can incur liability AEIL.
Unless otherwise specified on the information www.festive-occasion.com site, all products sold by AEIL are new and fulfill with the legislation of the European community in force and standards applicable in France.
The order date is deemed to be one:
- From the date of validation of the order by the Customer in case of payment by credit card online. - From the Paypal payment receipt if the Paypal account would not properly stocked.
- From the date of receipt of the transfer if paid by bank transfer.
The times indicated on the website www.festive-occasion.com shall apply only from that date above described. However, availability of different products than indicated on the website (sheet) to the extent that the order was validated online on the site and that the date of order (actual payment) occurs within a reasonable time after the date of validation of the order.
Product prices are indicated in Euros, including VAT and excluding shipping costs. They take into account the VAT applicable on the date of the order. Any change in the applicable rate may be reflected in the prices of products after the effective date of the new rate.
VAT is applicable to countries of the European Union. Applicable taxes are those of the legislation in force in the country for imported products.
The prices displayed on the site may be changed at any time. They are also likely variations for introductory price reasons, promotions or sales.
For professional or product prices retailers can be displayed excluding taxes and shipping costs.
All Prices are subject to obvious typographical error.
The applicable price is that indicated on the site www.festive-occasion.com the ordering date of registration by the Client.
Shipping costs are invoiced to the Customer according to the weight of the parcel (packaging and gifts included) and the delivery place. Therefore the shipping costs are displayed after you create the account, depending on the country and the delivery address.
They are indicated to the Customer before the final registration of the order.
Shipping costs can be offered on an ad-hoc basis as part of promotional marketing campaigns. Shipping costs may be free depending on the amount of your order and the type of carrier chooses. As informative postage is free from € 120.00 to purchase Mondial Relay and 250,00e purchase for the post Colissimo (these amounts are indicative and may be changed. Refer to page command).
The particular Customer can place his orders from AEIL or via Internet on the site www.festive-occasion.com, either by email, by phone or by mail.
When the order is placed by email, by post, the order must contain the information necessary to process it in good conditions.
In all cases, the identification of the Client allowing the registration of the order must contain at least the following information:
- The Customer must identify either with its Customer number, or by mentioning all the information usually required for online registration (full address).
- The Customer must clearly identify the Products selected with the references given on the www.festive-occasion.com site, including references as colour options, sizes, etc... In the case of products with options, these specific references appear when the chosen options are selected.
- The Customer must also specify the required quantity.
- The Customer must clearly specify the information required for delivery. This concerns in particular the exact address of delivery and possible restrictions of accessibility of the place of delivery (cf. paragraph concerning delivery).
- The Customer must indicate the shipping method chosen. We offer the services of La Poste.
- Finally the customer must also specify the method of payment chosen.
When the command has more than 5 bulky parcels AEIL reserves the right to not accept the order in the state with the usual delivery charges. AEIL then contact the customer to indicate the cost of delivery applicable to the order.
AEIL works, depending on the products, on the basis of a stock-in-time or by direct order from its suppliers. Thus, as appropriate, the products are available in the stocks at AEIL or subject to stocks available from its suppliers.
Products available in AEIL stocks for quick delivery are accompanied by "delivery 3-4 days" accompanied by a shipping indicative deadline. The availability of a product can vary very quickly depending on sales. AEIL performs very frequent updating availability, but cannot be held responsible if the stock is not the same as that shown. More specific information can be given to the Customer by telephone, email and online chat.
The unavailability of a product is stated on the page of the product concerned. Thus, Products may appear with the mention of a regulation of the shipping time like "5-9 days", "8-10 days", "2 to 4 weeks", etc .., "Out", "On command". This information is given in working days.
Furthermore, the Customer can check the date of last update availability by phone, chat or email. However, availability may also vary within the same day depending on the level of internet sales and store.
If AEIL can get with delay a product ordered from its suppliers, the company will notify the Customer of the expected delay by e-mail. The Customer can then choose the cancel of the order based on this new information. No penalties will be applied for such an order cancellation in this kind of situation.
AEIL agrees to fulfill orders received when the products are available in the stocks of the the Company or in stocks of its suppliers. When a lack of availability of the Product exists, AEIL agrees to promptly notify the Customer.
An email is automatically sent to the customer to confirm the order taking, provided that the email address listed on the registration form contains no errors.
AEIL does not send order confirmation by postal mail or fax.
Before shipping by AEIL or before receipt by the Customer, AEIL offers to its Customers the opportunity to cancel their orders at any time. This capability extends the legal conditions of cancellation required by law after receipt by the Client. Several cases:
- The order has not been dispatched: the cancellation is then immediately taken into account by AEIL. The order cancellation can be done before shipping within the limit of 10 batches of products. - The order has already been shipped completely or partially. AEIL takes into account the cancellation of non-shipped products, and the Customer can refuse the parcel already dispatched his presentation.
In both cases:
- The Customer must contact the sales department of AEIL to indicate the cancellation before forwarding any product. A written confirmation will be asked to Customer, either by email or by post, to avoid cancellation by someone other than the Customer. - The possibility of causing cancellation fees for AEIL, AEIL then reserves the right to charge the Customer's management fees and annulation.
Exchange or refund after receipt
The Act guarantees the Client the opportunity to cancel the order within 7 business days of receipt. In all cases, exchange or refund will be requested from the commercial service AEIL writing (email or mail) prior to any redirection products. Note: Our products are part of a quality charter, most of French manufacturing and demand of our customers. Therefore we cannot accept the return of more than 5 lots maximum product. Warning! If you want to perform tests to your events, order a quantity of product in order to be sure to send us as an order in large quantities (greater than or equal to 10 lots, we will not accept return of more than 5 lots). To ease your product testing, please contact us for a gesture of goodwill for your final order. 10% of the order management fee will be deducted from the refund, we will pay the products in their original, unopened packaging (see below).
The exchange must be made within 7 days from the date of receipt of the product concerned. If the new reference product is requested in exchange for a higher amount, the Customer shall make the payment of the difference before shipment of the new product.
Conversely, if the amount is less than the original amount, the Customer account will be credited on www.festive-occasion.com this difference. The shipment of the new product may be made only after the product traded.
The Customer may also request the repayment of a product within 7 days from the date of receipt of the product concerned. The Customer will receive upon receipt of the Product in return for a refund. The fee for processing and shipment of the order will be deducted from the refund of 10% of the order. In the case of an order placed with an amount according the free shipping will be charged to refund the amount of postage paid by AEIL upon shipment of the order. The withdrawal follows the same rules but on all the control component products.
The right to exchange or refund only applies insofar as the product is returned in perfect condition for resale, packed in its original packaging, complete and showing no trace of impact, malfunction or usage. AEIL reserves the right to refuse this exchange or refund if the returned products do not meet these conditions. We do not accept returns and refunds for large quantities of products. We accept return of up to 5 batches of product ordered. The return (shipping) of products refunded or exchanged is at the Customer. For large products, on contact with the commercial service, AEIL can arrange this return appointment fixed with the carrier designated by AEIL. The costs arising from such a return are normally borne by the Customer. However, AEIL cannot ask the Customer that participation in these return costs, especially in cases of trade. These conditions should be discussed with the AEIL sales department.
For undelivered orders or returned to walking or not approved in relay point or post office, the return costs are borne by the customer.
Warning! For reasons of hygiene, we do not accept comfits in product returns.
We pay special attention to the packaging of sweets (they are protected) has held back many improper (comfits damaged), we will not accept return of sugared almonds (almond, Avola, mini heart comfits or original).
When a customer is an individual person, he can pay his order:
- By credit card or Paypal account. When you decide to pay by credit card, you are immediately redirected to the secure server PAYPAL or bank account information is requested.
Your banking information is never shared with us and are not recorded by AEIL.
- Wire Transfer
When your order is finished, you will receive the information to communicate to your bank to complete the transfer of the amount of your order.
The Customer warrants to AEIL Company that he has all the authority needed to use the payment method chosen by him.
The order that the Customer establishes online or order confirmation by email to the Customer by AEIL does not invoice. Whatever the control means or payment method, the customer can download his invoice on behalf PDF. To avoid "wasting" paper unnecessarily, we will not print your invoices. We let the customer print if he wants his bill. Only international packages are printed their bill for passage customs.
AEIL retains an electronic copy of each invoice.
In the case of payment by credit card, the Customer's account will be debited upon confirmation of the order.
When products are unavailable, at the request of the customer AEIL can make a partial shipment on similar nature of products. It may however be asked to the customer an additional shipping costs. When products are available through different means listed in "Deliveries", the partial shipment will be done automatically. The customer's account will be taken of the entire amount at most a few days before the start of the first package.
In the case of payment by bank transfer, the collection is done on receipt of the transfer, thereby notifying the validity of the Customer's order.
In case of refusal by the bank of a debit or credit card cashing denial of a transfer or other ways of payment, it is the customer who has to contact customer service to pay the order by any method of payment…
Transfer of ownership
AEIL remains owner of the products delivered until full payment by the Customer. The above provisions do not prevent, the delivery of the Products, the Customer transfer of risk of loss or damage to the Products subject to retention of title as well as damage they could cause.
Online orders placed via the website www.festive-occasion.com are raised every day even on weekends. AEIL processed the next day all orders placed up to the time of the survey.
The preparation of a control rule it can take up to two days in particular, including order processing, preparation of products, packaging and billing before shipping the products available.
However, according to the adopted method of payment, this period may be different:
- For an online payment by credit card, the time´s limit is two days;
- For a deposit, this period is increased processing time and validation by the bank (about 5 days) and received payment AEIL.
AEIL informs its Customers that these periods do not include Saturdays, Sundays and public holidays.
In case of partial unavailability of the Products, AEIL may be compelled to split the shipments. Thus, the available products will be shipped initially. The balance of the order will be shipped when the other Products are available.
An email is automatically sent to the Customer at the time of shipment of the products provided that the email address listed on the registration form will contains no errors.
The transport lead times depend on the carrier chosen by the Customer.
AEIL indication informs Clients deadlines that are announced by the carrier chosen. This indicative information when choosing instead by Customer of the mode of transport or carrier, at the end of the online order process, before confirming the order.
However, AEIL informs its Customers that these leading times do not include Sundays and holidays
The time displayed on the cards products is shipping indicative deadlines.
Thus, the delivery time may be as follows:
- If the products are available, delivery time equals the shipping time added to the transport time;
- If the products are not available, are added shipping delays and delays in the delivery transport of AEIL providers. Delivery times suppliers are included in the shipping times shown on the cards Site Products www.festive-occasion.com
If it turns out that the shipping period may not be held, a new deadline will be communicated to the Customer.
The products are packaged in such a manner in compliance with current transport standards, to ensure maximum protection of the Products during delivery. It is requested to the Customer to respect these same standards in a product return whether during a service after the sale, or when returning to convenience. Any damage found in a product to return to a level of no problem respected packaging may cause a partial refund or no refund of the product in case of resale impossibility as such or in case of worsening of the problem Technical indicated.
The Customer may at any time check the status of his order on the site www.festive-occasion.com consulting his account. This monitoring allows the customer to know the order processing status, but also the shipping or delivery status of parcels. This monitoring is done by delivery interface with the Internet means for monitoring carriers. AEIL do may therefore be held responsible for any unavailability or mistakes in the information provided by the carriers. AEIL shall nevertheless endeavor to make this information as clear as possible and reliable to the best its carriers.
The Customer may at any time contact the sales department AEIL to be informed of the status of their order.
AEIL provides its Customers various modes of delivery or different carriers. These delivery methods can be found with more details on the site www.festive-occasion.com in the "Delivery" section.
However, AEIL reminds customers that:
- The delivery address (which may be different from the billing address) must be correct and must include all the details necessary for good delivery;
- For delivery by appointment, the Customer must clearly indicate a landline number and / or cell to which it is easily accessible;
- For delivery of bulky equipment, it is the responsibility of the Client to ensure the accessibility of the site conditions, floor or room delivery and to inform AEIL or carrier when taking appointments. If the delivery could not be made for reasons of accessibility, AEIL cannot be held responsible.
- An error delivery address, place of delivery, place, accessibility, phone number for making appointments, the absence of the Customer at the rendezvous, or any other problem causing the need carry out a new delivery will be billed to the real costs of the new delivery, the payment of such additional costs only for the new delivery.
- Delivery delays due to the carrier
In the case of a delay in delivery compared to the time indicated by the carrier, the Customer must first contact the carrier or its distribution office in the case of La Poste. In all cases of long delays, the Customer must contact AEIL to open a case file or investigation to search the package.
Sometimes packages are misled by the carriers. The deadlines imposed by carriers require the Customer to declare any loss within 10 days of receipt of the notice of shipment of AEIL. Under these conditions, AEIL load to perform the necessary investigations of the claims carrier concerned.
- Damaged parcels
The Customer must check before the condition of the package carrier and record any reservations on the delivery slip in the event of partial or total deterioration. Without reservation, the product is deemed accepted by the Customer and shall not be subject to dispute as to its delivery. Customer shall issue after these reserves AEIL notified by email so that AEIL can take the necessary steps as quickly as possible from the point of view of the return of the product in its warehouse from the point of view of a new delivery. In the absence of notification, AEIL will be held responsible for a long time in charge of the new delivery outlet
In case of strike of the postal services, carriers or any other exceptional event likely slowing or preventing the delivery of parcels, will AEIL all means in order to inform the client of the status of the shipment of the package, but shall not be held responsible for the delays caused.
Notwithstanding the specific guarantees, AEIL informs its Customers that they have, on all products, from the legal guarantee against hidden defects.
This guarantee allows the Customer to prove the existence of hidden defects get to choose reimbursement of the price against the return of the product or refund only a part of the price without refund of the Product.
AEIL is released from its delivery obligations in the event of force majeure.
AEIL is not responsible for the misuse or inappropriate use of products that the customer has ordered.
The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation or reimbursement or questioning the responsibility of AEIL.
The sites directly or indirectly linked to the site www.festive-occasion.com are not under the control of AEIL. Consequently, the company assumes no responsibility for the information posted on these sites. Links to other websites are provided as a convenience and do not imply any guarantee as to their contents.
The information related to the customer's order is subject to automated data processing whose head is PAYPAL. This automated processing of data intended to define a level of analysis of a transaction and to fight against fraud credit card.
The non-transmission of these data prevents the execution and analysis of your transaction.
The occurrence of unpaid invoices due to fraudulent use of a credit card will result in the listing of the details relating to the order associated with this outstanding within a payment incident file. An irregular declaration or anomaly may also be subject to a specific treatment.
Furthermore, in this context, AEIL can be led to ask the client all the necessary parts to unblock the order: Proof of address, identity piece...
Site visitors or customers have www.festive-occasion.com at any time the right to access, modify, rectify and delete data concerning them pursuant to article 34 of the law "Computing and Freedoms" of January 6, 1978.
Upon registration of the Customer or an order, or in other specific operations AEIL offers visitors or Clients receive its newsletter, promotional offers, and / or to register to be informed of the holding of its "sales events." The visitor or customer may at any time change his subscription through his personal account, or through the hyperlink at the bottom of the concerned e-mail.
All elements of the site www.festive-occasion.com whether visual or audio, including the underlying technology used, are protected by copyright, trademarks or patents. They are the exclusive property of the company AEIL.
Anyone with an Internet site wishing to place on its website a simple link directly to the site www.festive-occasion.com must request permission to AEIL. An authorization by AEIL does not constitute any implicit affiliation agreement, and shall in no case given outright. On request of AEIL this link must be removed.
A change in legislation, regulation or court ruling that invalidates one or more provisions of these Terms of sale null and void shall not affect the validity of these Terms and Conditions. Such a change or ruling cannot on any account allow Customers to disregard these Terms & Conditions.
If a condition was not explicitly mentioned, it would be considered governed by the procedures in force in the remote sales sector whose companies have headquarters in France.
These Terms apply to all purchases made on the site www.festive-occasion.com as the store is online.
These Terms are precisely dated and may be modified at any time by AEIL. The applicable Terms are those in effect on the date of registration of the order.
The pictures and images of the site are the sole property of the Company or its AEIL partners Suppliers. The AEIL images are registered and protected.
Customers who order via the site www.festive-occasion.com exclusively in English are known in England buy and are therefore subject to English Law.
In case the Client is a professional performing his order as part of his business, the allocation of competence in case of dispute, and failing agreement between the Parties, will be given to the competent courts in Dublin.